Terms and conditions

You must read our terms and conditions prior to booking your appointment with Whip Splash Auto Detailing. Once you are booked, you acknowledge and accept the terms and conditions stated below.

Booking Terms and Conditions:

  • Customers should remove any/all personal belongings before any detailing service, Whip Splash Auto Detailing, LLC is not liable for any loss or damage to any personal property, including the vehicle being serviced or any belongings inside the vehicle.

  • All vehicles must be able to withstand normal cleaning processes and cleaned at the owners own risk.

  • Our detailing times are estimate only, each vehicle is different. Times may vary depending on conditions of other vehicles, we cannot promise any firm time for your booking.

  • Whip Splash Auto Detailing, LLC reserves the right to adjust your appointment depending on weather conditions, and/or equipment failure, and/or availability/inconveniences.

  • Appointments are not confirmed or set until a $25 deposit is received that goes towards your package total.

  • Whip Splash Auto Detailing, LLC reserves the right to refuse service to anyone.

  • Whip Splash Auto Detailing, LLC reserves the right to refuse or deny demands above and beyond booked detailing services.

  • Whip Splash Auto Detailing, LLC will not tolerate any verbal or physical abuse towards any of its members under any circumstances and will take relevant action should any behavior should occur.

  • Whip Splash Auto Detailing, LLC have the right to cancel/reschedule at anytime


Pricing terms and conditions:

  • Our prices are based on detailing type, type of vehicle, and conditions of the vehicle.

  • Whip Splash Auto Detailing, LLC reserves the right to charge each vehicle according to its condition, and type of vehicle.

Communications:

  • Whip Splash Auto Detailing, LLC will send you a SMS and/or an Email to confirm your request, provide information and address to our garage, and to conduct a customer satisfaction survey after the job is completed.

  • Depending on your mobile phone carrier, Whip Splash Auto Detailing, LLC it is not responsible for any potential charges or costs you may incur from these SMS text messages from your phone service provider.

Our Service Terms and Conditions:

  • We may ask you where you heard about Whip Splash Auto Detailing, LLC in order to gauge our marketing strategies.

  • We may conduct customer satisfaction surveys.

Cancellation Terms and Conditions:

  • We require 24 hours notice to cancel any bookings/detailing service.

  • Failure to provide notice of cancellation 24 hours in advance will result in a minimum charge of 25% of agreed service cost.

  • Same day appointment cancellation will incur in a charge of 25% of the service cost.

  • Whip Splash Auto Detailing, LLC reserves the right to alter or make minor changes to booking time/date without penalty but will let the customer know whenever possible.

  • Whip Splash Auto Detailing, LLC reserves the right to alter or move a booking in accordance to weather conditions and/or equipment failures without penalty to the company.

  • Whip Splash Auto Detailing, LLC have the right to cancel/reschedule at anytime

Service Guarantee:

We aim to provide the best quality service. Customer satisfaction is important to us,

  • Whip Splash Auto Detailing, LLC reserves the right to refuse any refunds once the service is completed, unless there is clear evidence of poor craftsmanship to which we will offer a redo appointment for unsatisfactory portion of the service at no extra cost.

  • Refusing to follow through with the redo appointment will void service guarantee.

  • Cleaning and/or repairing the vehicle personally or professionally after the initial service without authorization from Whip Splash Auto Detailing, LLC voids our service guarantee. No refunds, and no redo's will be made after any unauthorized cleaning or repairs.

  • Failure to disclose any conditional issues (that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, chemical overspray or any other hazardous material at the time of booking voids our service guarantee. No refunds, redo's or any additional work will be performed out of the original package or estimate.

  • Some issues may require service beyond those you ordered. Refusing the recommended service may invalidate the service guarantee.

  • Only services included in your order and additional services authorized by Whip Splash Auto Detailing, LLC are covered under service guarantee. Any service guarantee NOT authorized by Whip Splash Auto Detailing, LLC are at customer's own risk.

  • Payment is due at the completion of your service. Refusal or failure to pay for your service invalidates our service guarantee and any redo services or discounts are at the sole discretion of Whip Splash Auto Detailing, LLC.

  • Any claims must be filed within 48 hours of the completion of the service by emailing (WhipSplashAD@gmail.com). Pictures of the unsatisfactory portion of the service MUST be emailed to (WhipSplashAD@gmail.com) within 24 hours of the claim being made.